RETURN POLICY

We will process all return/exchange requests received within 14 days of the original purchase date. Items must be returned in original condition with tags still attached. After 14 days, a re-stocking fee of 20% will be charged on every item returned. We reserve the right to decline a return or an exchange if products are returned damaged, or not in a sale-able condition. Some restrictions may apply.

(No Return/Exchange for mouth guards and groin guards)

Returns and Exchange

Products can be swapped for a different size or color of the same product, provided that the preferred size or color is available. This option is available within 14 days of delivery. If the preferred size or color is not available, or you want a different product, please return the unwanted product and place a new order.

It’s essential that any unwanted product, unless defective, is returned in a re-saleable condition. We’d expect this to mean that you’ve kept all original packaging and tags, and that the product is undamaged and unused. We reserve the right to decline a return or an exchange if products are returned damaged, or not in a saleable condition.

Make a return in 3 easy steps

  1. Open your account panel and click “Return”.
  2. Fill up the form and submit the request.
  3. You’ll be contacted shortly.

Or Download Following Forms.

Return Label

Return Form

What is RDX refund policy?

If you are not 100% satisfied with your purchase, you can return your order for a full refund. You can return your purchase for up to 14 days from the purchase date. Returned products must be in the condition you received them and in the original box and/or packaging. We do not refund express delivery cost if you are only returning one product from an order with multiple items.

If you're returning an item that was damaged/defective or has any workmanship error, RDX will refund the cost of the item as well as the delivery charges incurred in sending it to you. If you return an item because you no longer need it, we’ll refund only the item cost.

Returns in case of a defective product

If your product has a workmanship or material defect, support is available depending on the product condition for return/exchange and claimed under 30 days of purchase. Please contact customer care for more details.