Shipping policy

Track Shipment

Once your order has been processed and shipped you will receive a confirmation email with tracking information. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Please note that it may take up to 24 hours for your tracking information to be updated on the shipping carrier's website.

All light items are eligible for free shipping worldwide. International shipping charges and available service will vary based on package size, weight and country of destination. We ship "Heavy Items" to the following locations. Please note that there is no expedited service available for shipping of heavy items.

  • Austria
  • Belgium
  • Bulgaria
  • Czech Republic
  • Denmark
  • France
  • Finland
  • Germany
  • Hungry
  • Ireland
  • Italy
  • Luxembourg
  • Latvia
  • Lithuania
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain*
  • Sweden
  • United Kingdom*

Exclusions: Channel Islands and Canary Islands.

Shipping Restrictions: Items with shipping restrictions are noted on the product page. All shipping restrictions are for legal reasons, not under our control.

DISCLAIMER:

International customers are responsible for ensuring that the products ordered can be legally imported to your country. Orders shipped to countries outside of the UK and USA may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies differ usually from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return.

Shipment in Europe

Customers in the European Union are served by our warehouse in the United Kingdom and may be dispatched using DPD, Parcel-Force or Royal Mail standard shipping services. Depending on your location, estimated delivery is between five to seven working days.

Shipment in USA, Canada and Mexico

We have a domestic warehouse located in Texas to ensure your order is shipped and delivered as quickly as possible. Shipping rates vary depending on the method selected and the warehouse location. We've partnered with multiple local and national couriers in the United States. Unfortunately, there may sometimes be errors, and products which are available at our website may occasionally be out of stock in our domestic warehouse. In that case, we will notify you via email and any unavailable item will be sent from United Kingdom or removed from your order.

Shipment Speed

The delivery will vary based on shipping method chosen at checkout.

  • Standard Delivery within United Kingdom: 2-4 Business Days*
  • Expedited Delivery within United Kingdom: 1 Business Day*

For international orders the delivery time will differ based on the country of destination and carrier service. Please note that there is no expedited shipping service available for orders outside United Kingdom.

Cost of Shipment for Heavier Items

Shipping of Light Items is free worldwide. For heavy items, shipping charges and available service will vary based on package size, weight and country of destination. Please review our Shipping & Delivery Information page for more details.

Shipping & Delivery Information

Service

Location

Carrier Delivery Time

Total Delivery Time

Shipping Rates

Standard

UK

1-2*

Up to 5

Free*

Expedited*

UK

1

Up to 2

£3.65

Standard

USA

7-9

Up to 12

Free*

Standard

Europe

5-7

Up to 10

Free*

Standard

Australia

9-10

Up to 13

Free*

Standard

Rest of the World

9-10

Up to 12

Free*

 

Important:

  • All days mentioned above are business days excluding national holidays.
  • All light items are eligible for free shipping worldwide.
  • All orders placed before 2:00 PM GMT are processed and dispatched the same day.
  • Heavy Items are shipped to selected locations, click here to find out if your location is listed. The shipping rates will vary based on the package size, weight and country of destination. Please note that there is no expedited shipping service available for delivery of heavy items.
  • The delivery times mentioned above are estimated and you may get your parcel earlier. If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to look at your awesome RDX gear, and your local post office was not able to help, contact us and we'll work with you to find a solution. When contacting us, let us know your order number and the full correct delivery address.
  • Delivery estimates are based on warehouse inventory levels and hours of operation.
  • In case of expedited shipping service, if your item is not delivered next day unexpectedly, please let us know and we’ll reimburse the extra shipping costs.

HEAVY ITEMS

  • Punch Bags
  • Speedball Platforms
  • Pull Up Bars
  • Medicine Balls
  • Wall Brackets
  • Arm Pads
  • Weighted Items

Other Costs

RDX charges flat shipping rates and if there is any additional cost related to shipping, you’ll be informed before the order is processed. Delivery of heavy items to the following areas in United Kingdom may require extra shipping charges of £8.99.

Postcode Area  Postcode Area Name

  • BT   Belfast
  • AB  Aberdeen
  • IV    Inverness
  • KA  Kilmarnock
  • KW Kirkwall
  • HS   Outer Hebrides
  • PH  Perth
  • TR   Truro
  • PA  Paisley
  • PO  Portsmouth
  • GU Guildford
  • GL   Gloucester
  • ZE   Lerwick (Zetland)
  • GY  Guernsey
  • JE    Jersey
  • IM  Isle of Man

Late Shipments

First check the RDX Shipping & Delivery Information for estimated shipping times to see if your package is late. If you feel that your order is taking much longer than it should, you've allowed a reasonable time for your local customs to look at your awesome RDX gear, and your local post office was not able to help, contact us and we'll work with you to find a solution. When contacting us, let us know your order number and the complete and correct delivery address.